Front Office Staff

ONAYA Bali Resort · 📍 Bali · Diposting 2026-10-13
FULL_TIME⭐ TERVERIFIKASI
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📋 Tanggung Jawab Pekerjaan

Greet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.,Manage guest check-ins and check-outs, including verifying guest details and issuing keys or room cards.,Handle reservations and bookings, including confirming guest details and providing information about available rooms and rates.,Provide information about the resort's facilities, services, and local attractions, and assist with any special requests or needs.,Maintain accurate and up-to-date guest records, including room assignments, billing information, and special requests.,Coordinate with other departments, such as housekeeping and maintenance, to ensure guest needs are met promptly.,Monitor guest satisfaction and address any concerns or complaints in a timely and professional manner.,Assist with the preparation of daily reports and other administrative tasks as required.

🎓 Kualifikasi & Syarat

High school diploma or equivalent, with a minimum of 1 year of experience in a front office or hospitality role.,Excellent communication and interpersonal skills, with the ability to interact with guests in a friendly and professional manner.,Strong organizational skills, with the ability to manage multiple tasks and prioritize workload effectively.,Familiarity with hotel reservation systems and guest management software is a plus.,Ability to work well under pressure and in a fast-paced environment.,Proficiency in English, both written and spoken, is required.,Bahasa Indonesia is a plus.,Willingness to learn and adapt to new systems and procedures.

🛠️ Keahlian

Customer serviceCommunicationProblem-solvingTime managementMultitaskingTeamworkAdaptability
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