B2B Support Administrator

Join Xerography as a B2B Support Administrator in Kemayoran, Jakarta Raya, and become a key player in delivering exceptional service to our business clients. This role offers a dynamic environment where you will manage client accounts, ensure smooth operations, and contribute to business growth.

As a B2B Support Administrator, you will be responsible for managing client relationships, handling customer inquiries, and ensuring that our clients receive the best possible support. You will work closely with our sales and technical teams to provide a seamless experience for our business clients.

📋 Tanggung Jawab Pekerjaan

• Manage client accounts and ensure smooth operations
• Handle customer inquiries and provide excellent support
• Coordinate with sales and technical teams to deliver exceptional service
• Monitor client satisfaction and address any issues promptly
• Maintain accurate records of client interactions and transactions
• Assist in the development and implementation of client support strategies
• Collaborate with marketing teams to promote client loyalty programs
• Stay updated with industry trends and best practices in customer support

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field
• Minimum of 3 years of experience in customer support or a related role
• Strong communication and interpersonal skills
• Proficient in using CRM software such as Salesforce or HubSpot
• Familiarity with Microsoft Office Suite (Excel, Word, Outlook)
• Excellent problem-solving and analytical skills
• Ability to work well under pressure and meet deadlines
• Strong attention to detail and organizational skills

🛠️ Keahlian

Lowongan Terkait