Customer Relationship Executive - Cengkareng

Join BFI Finance Indonesia as a Customer Relationship Executive in Cengkareng! We're seeking a dynamic professional to build lasting client relationships while driving our financial services growth. In this role, you'll be the face of our brand at the Cengkareng branch, delivering exceptional customer service and helping clients achieve their financial goals.

BFI Finance Indonesia is a trusted name in the financial services industry, with a strong reputation for integrity and customer-centric solutions. As a Customer Relationship Executive, you'll work in a vibrant, fast-paced environment where your efforts directly impact our clients' satisfaction and loyalty.

📋 Tanggung Jawab Pekerjaan

• Build and maintain strong relationships with existing and potential customers through personalized interactions.
• Provide exceptional customer service, addressing inquiries and concerns promptly and professionally.
• Assist clients with financial products and services, ensuring they understand and benefit from our offerings.
• Monitor customer satisfaction and provide feedback to improve our services.
• Collaborate with the sales and marketing teams to promote our products and services effectively.
• Utilize CRM systems like Salesforce to track customer interactions and manage data efficiently.
• Stay updated on industry trends and regulatory changes to provide informed advice to clients.
• Participate in team meetings and contribute to the development of customer relationship strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field.
• Minimum 2 years of experience in customer service, sales, or a related role in the financial services industry.
• Proven track record of building and maintaining customer relationships.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust.
• Strong problem-solving and analytical skills to address customer concerns effectively.
• Proficiency in using Microsoft Office Suite, including Excel and PowerPoint.
• Familiarity with CRM systems like Salesforce is a plus.
• Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

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