Customer Service Representative (CSR) - GraPARI Medan (Kontrak)

Join Infomedia Nusantara as a Customer Service Representative (CSR) at GraPARI Medan, where you’ll play a pivotal role in delivering exceptional customer experiences and driving business growth. As a key member of our team, you’ll engage with diverse customer bases, resolve inquiries, and ensure seamless interactions through various channels like phone, email, and live chat. This role offers a dynamic environment to develop your customer service skills while contributing to the success of our growing business.

At GraPARI Medan, you’ll work alongside a talented team in a bustling retail setting, where your daily tasks will include handling customer complaints, providing product information, and processing transactions. With a focus on both operational efficiency and customer satisfaction, this position is ideal for someone looking to make a tangible impact in the retail industry.

We’re looking for a proactive and detail-oriented individual with a genuine passion for customer service. If you thrive in a fast-paced environment and are eager to grow your career in retail, we invite you to apply and become part of our team at Infomedia Nusantara.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer inquiries and complaints through various channels, including phone, email, and live chat.
• Provide accurate and timely information about products, services, and company policies.
• Process customer transactions and ensure a smooth checkout experience.
• Resolve customer issues and escalate complex problems to the appropriate team members.
• Maintain a high level of customer satisfaction by delivering exceptional service.
• Assist in stock management and inventory control to ensure optimal product availability.
• Collaborate with the sales team to promote products and services effectively.
• Adhere to company policies and procedures, ensuring compliance and quality service standards.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the retail or e-commerce industry.
• Proven ability to handle high customer volumes and meet service level agreements.
• Strong communication skills, both verbal and written, in Indonesian.
• Excellent problem-solving and conflict resolution skills.
• Proficiency in using customer relationship management (CRM) software, such as Zendesk or HubSpot.
• Knowledge of retail operations and processes.
• Ability to work in a fast-paced and dynamic retail environment.
• Bachelor’s degree in Business Administration, Communication, or a related field.

🛠️ Keahlian

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