IT Quality Control & Change Management Specialist (Banking) - Jakarta

Join Infomedia Nusantara, a leading technology solutions provider in Indonesia, as our IT Quality Control & Change Management Specialist (Banking) in Jakarta. In this critical role, you will ensure seamless IT operations for private banking clients by managing quality control processes and change management activities. With a strong focus on ITIL frameworks and banking regulations, you will play a pivotal role in maintaining high standards and driving continuous improvement in our IT services.

As an IT Quality Control & Change Management Specialist, you will be responsible for implementing and monitoring quality control measures to ensure the delivery of high-quality IT services. You will also manage the lifecycle of changes, from initiation to closure, ensuring minimal disruption to business operations. This role offers a unique opportunity to work in a dynamic environment, contributing to the success of our private banking clients and driving innovation in IT service management.

📋 Tanggung Jawab Pekerjaan

• Implement and monitor quality control measures to ensure the delivery of high-quality IT services.
• Manage the lifecycle of changes, from initiation to closure, ensuring minimal disruption to business operations.
• Ensure compliance with ITIL frameworks and banking regulations.
• Conduct regular reviews and audits to identify areas for improvement in IT processes.
• Develop and maintain comprehensive documentation for IT services and change management activities.
• Provide training and guidance to IT staff on quality control and change management best practices.
• Collaborate with cross-functional teams to drive continuous improvement in IT service management.
• Monitor and report on key performance indicators (KPIs) related to IT quality and change management.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Certifications in ITIL Foundation or ITIL Practitioner.
• Minimum of 5 years of experience in IT Quality Control and Change Management, preferably in the banking sector.
• Strong understanding of IT service management principles and best practices.
• Proficient in using IT service management tools such as ServiceNow, BMC Remedy, or similar.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Strong problem-solving and analytical skills.

🛠️ Keahlian

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